FAQs

Mobile Banking

1. How up-to-date is the account and transaction information?

   Your account balance will be the current available balance. When you view Transaction History, you see the most recently posted transactions.

2. How secure is Online/Mobile Banking and SMS/Text Messaging?

   The security and protection of your accounts and our systems are of the utmost importance to us. We take extraordinary care in providing a safe and secure Online Banking delivery system. Please refer to our Online Security Statement for more information.

   Your personal and financial information is not stored on your mobile device. It remains strictly within Online Banking.

3. What do I do if an error is received while I am installing the tablet app?

   Verify your tablet’s operating system (OS) is current. Updates to the OS are generally found under your Settings option. Please try updating your OS and then download the app again. If the tablet is up-to-date, try to uninstall the app and download it again.

4. What is a Short Code?

   Short codes are abbreviated phone numbers, usually five to six digits, used to send and receive messages. Just like traditional phone numbers, you can add this to your Contact List. The PTC short code is 454545.

5. Which mobile service carriers support PTC Mobile Banking?

   PTC Mobile Banking works on all major mobile service carriers in the U.S.: AT&T, Sprint, T-Mobile^®, U.S. Cellular®, and Verizon Wireless. PTC Mobile Banking also works on a number of the smaller service carriers, including, but not limited to, Boost Mobile, Cricket Wireless, Metro PCS, Pioneer Cellular, Union Wireless, and Virgin Mobile USA.

   Please note: Even if your carrier is listed here, the services may be limited depending on your device and service plans.

6. My phone has been lost or stolen. How can I deactivate Mobile Banking?

   PTC FIX/VERIFY AFTER NEW ONLINE BANKING:

   • Log into PTC Online Banking
   • In the top menu, click USER OPTIONS > Scroll down to MOBILE BANKING PROFILE
   • Click MANAGE DEVICE(S) – A new window/tab will open
   • Click on the drop down menu
   • Choose STOP USING THIS PHONE FOR MOBILE BANKING
   • Confirm your decision

   Note: Rest assured, your log in information is not stored on your device.

7. I am having trouble sending and receiving text messages with the PTC Short Code. What can I do?

   Certain wireless providers disable the use of short codes. Contact your provider as they may be able to turn this ability on for you or give more information.

8. Will Mobile Banking work with a prepaid wireless plan?

   Mobile Banking works with most prepaid plans, but it is not guaranteed. Some providers do not support the Short Codes necessary for Mobile Banking. If you have questions about the capabilities of your mobile phone, please contact your mobile carrier for more information.

9. What do I need to access PTC Mobile Banking?

   You must be enrolled in Online Banking. Depending on your phone’s capabilities, you can use:

   • Text messaging: Must be capable of sending and receiving text messages
   • Mobile browsers: Must support web browsing functionality – some browsers work better with different tablets
   • Mobile apps: Currently available for Android, Kindle, and Apple devices

10. What is the PTC Short Code?

    454545

11. Am I able to add more than one mobile phone?

    Yes, you can enroll several devices for Mobile Banking within Online Banking.

    PTC FIX/VERIFY AFTER NEW ONLINE BANKING:

    • In the top menu, click PROFILE
    • Scroll down to MOBILE BANKING PROFILE section
    • Click MANAGE DEVICE(S) – A new window/tab will open
    • Click the ADD NEW PHONE button and complete the remaining steps

12. Which phones can I use for PTC Mobile Banking?

    Many of the popular brands are supported, such as iPhone, BlackBerry, HTC, LG, Motorola, Nokia, Pantech, Samsung, Sanyo, and Sony Ericsson. Please note: Some models of these brands are not compatible with the app. If you have the ability, your phone’s web browser and text messaging can be used.

13. If my phone number changes, how can I change this for Mobile Banking?

    PTC FIX/VERIFY AFTER NEW ONLINE BANKING:

    • Log into PTC Online Banking
    • Log into PTC Online Banking
    • In the top menu, click USER OPTIONS > Scroll down to MOBILE BANKING PROFILE
    • Click MANAGE DEVICE(S) – A new window/tab will open
    • Click on the drop down menu
    • Choose CHANGE MY PHONE NUMBER

    On completion, a new activation code will be sent to you

14. Which tablets can I use for Mobile Banking?

    Mobile Banking is compatible with Apple, Android, and Amazon Kindle Fire tablets.